This is the first post in the series where I share my experience of a Knowledgebase (KB) documentation task.
- KB Case Study-Part 1: Pain Points and Analysis
- KB Case Study-Part 2: Plan, Execution, Value
- KB Case Study-Part 3: Zendesk as Authoring Platform
I approached John (founder of KarmaCRM) in May this year, and I realised that Karma had a very proactive, and capable support team. So far by that time, one of the support team members had written some articles for their KB.
Karma uses Zendesk for their support system, and so they were using Zendesk’s authoring platform for the KB too.