15
Oct
2014

In last two posts in the case study series, I talked about the the pain points of their existing KB, and what all Zendesk authoring platform offers.

Here in part three, I will explain how we worked on the KB structure, for UX, layout, and styling, and how the team benefited.

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06
Oct
2014

For my KB Case Study series; this is part two where I talk about using Zendesk as an authoring platform. I talked about the KB analysis and problems in part one.

Zendesk is a known and one of the preferred helpdesk systems around. However, Zendesk enables you to create the Help Center too for a product.

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28
Sep
2014

This is the first post in the series where I share my experience of a Knowledgebase (KB) documentation task.

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Knowledgebase Case StudyI approached John (founder of KarmaCRM) in May this year, and I realised that Karma had a very proactive, and capable support team. So far by that time, one of the support team members had written some articles for their KB.

Karma uses Zendesk for their support system, and so they were using Zendesk’s authoring platform for the KB too.

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07
Jun
2014

This post is primarily for Indian information architects, or for you if you are interested to make a career in IA, or if you want to get involved and participate in IA events, in India.

For our work and professional self, we connect and stay updated on what is happening in our industry, in our areas of interest.

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04
May
2014

If you were not a technical communicator!

If you carried the same thought process as an individual, similar approach to problem-solving, same response-mechanism to work and life situations, what could been your full-time profession or business?

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01
May
2014

As technical communicators, we plan documentation that is well-structured, accurate, clear, concise, and accessible. We mingle with taxonomy, DITA, CSS or map Ids, and amidst our limitations, dependencies, and not-to-do’s, we deliver the agreed deliverables.

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20
Apr
2014

Time for change. When I started enjoytechnicalwriting blog, I was primarily doing product documentation. However we all move on and love something new, and make decisions in our career path. Except for a very few government agencies and their ‘state of the art, and branded’ thought process, we all keep on evolving.

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23
Feb
2014

I attended the tcworld India 2014 conference and it had a mixed variety of topics on authoring tools, project management, innovation and trends, and a dedicated track on language and localization. Here are a few takeaways from this event.

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01
Feb
2014

At the TCWorld India Conference 2014, I will be speaking on ‘Content Modeling, What, Why and How’. After working as a technical communicator for first few years, I am enjoying my current work in project scoping and analysis, and information architecture. Here are the details in brief.

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01
Jan
2014

This particular day of 01 January gives us a good reason of how we can connect or disconnect our immediate past with our immediate future. As I create new folders 2014 in mailbox, in D:vh12014, and for specific projects and program, here is a quick recap of how my professional year 2013 connects with 2014, in 34 points.

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